HIREBREW PILOT BRIEF
BPO

WORKFLOW TO EVALUATE
One sample cohort. Every handoff in view.
Choose a small customer-support cohort and follow its journey through the first manager check-in.

HANDOFFS
Request | Operations lead + HR
Agree on the requirement
Describe the roles, approver and interview criteria before recruiting begins. Use a sample requisition to check whether the operational need is understood by the hiring team.

Select | Recruiters + interviewers
Keep selection and communication together
Explore candidate stages, panel feedback and two-way messages. Name the person responsible for responding when a candidate asks about the next step.

Prepare | Team lead + new starters
Assign the first-week essentials
Map onboarding tasks and learning responsibilities for each sample new hire. Review what must happen outside Hirebrew, including specialist access or operational readiness checks.

Support | Employee + HR + manager
Keep ownership after the cohort joins
Follow a leave or letter request into the employee-service journey. Use an early check-in to identify learning needs rather than treating onboarding completion as the end.

PILOT SCOPE
Test a small cohort before testing volume.
Include recruiters, a team lead and sample employee users. Observe the experience on the devices and connections people expect to use.

VALIDATION CHECKLIST
[ ] Candidate questions reach an accountable responder.
[ ] Every first-week task has a clear owner.
[ ] A routine employee request reaches the appropriate team.

BOUNDARIES
High-volume performance, bulk onboarding, shift rostering, attendance and contact-centre integrations are not demonstrated in this preview.

AI EVALUATION
Explore Brew's illustrative drafting approach for first-week guidance. A team lead should check the instructions, local context and learning sequence before sharing anything with a cohort.
Example prompt: Draft a first-week check-in agenda for a new customer-support team using sample onboarding tasks.

NEXT STEP
Assign an owner, test with sample data, record gaps and agree acceptance criteria before any live rollout. This is a planning document, not a booking, service commitment or confirmation of production readiness.